LivingSocial FAIL!

ANNOYED!

This is how I feel:


{via}

Three weeks ago I saw a deal on Living Social for a local Go Karting place.  $30 for what would normally be double the price.  The boy seemed to be pretty excited over it and since I still had $51 worth of credit (from another incident with them!), I decided to go ahead and purchase two of the deals for us, paying the remaining $9 balance with the credit card I had stored on file.

I thought it was odd that I didn’t get a confirmation email right away but since it was a pretty popular deal I thought maybe their system was a little slow in getting the confirmations out.
Fast forward two weeks later…I decided to check my cc account so I could pay off the $9 before I forgot…and what do I see?  NO CHARGES MADE…I logged onto my account online and saw that the $51 had been deducted from my “deal bucks” section with the correct vendor/deal specified…yet when I checked my vouchers there was nothing in there…
I decided to call them on their well hidden customer service number (because I knew emailing a ticket in would take even longer and would likely get me no response).  I know it is at no fault of the rep that answered the phone (thanks for being so cordial Mackenzie), but I couldn’t help but sound a little annoyed. She told me that it seemed like there was a problem with my credit card.  The credit card that was NOT expired, paid off fully, used only for online deals…
I told her that I was not notified by LivingSocial that there was a problem with my charge not going through.  I did not recieve any emails from them actually regarding confirmation or the decline!  Yes maybe I should have checked one week out instead of two..but that wouldn’t have gotten me the deal since it had already expired.
What I’m most annoyed about is the fact that their system deducted the credit from my account even though I never actually recieved the deal…
It was easy enough for the customer service rep to credit my account back, but they are still tarnished in my eyes!   This is the second time I have had a problem with them (the first a few months back – which resulted in the credit to begin with!), so I’m not really willing to give them a third chance…unless a really AMAZING deal comes along…
I think I’ll be subscribing to Groupon now…

 

 

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